Services
The process will establish a consistent methodology and will offer clear, milestone indicators. The most vital stage in the evolution of any project is as the project is successfully defined and the establishment of principal roles for each of the key project partners. Rarely is this fundamental process given enough time and importance. This inevitably leads to misunderstandings and sometimes conflict within the partnership.
Indicators of success may include:
- Environmental / ergonomic efficiencies (resources and space)
- An understanding of who is best placed to deliver services
- Working in partnership becoming the norm, not the exception
- A self-serve culture, internally and externally, will become prevalent
- Streamlined, simplified processes
- Information will be the key asset
The process itself is likely to advocate culture change and the move to electronic records. This will enable smart and mobile working, transactional capability of the web, and saves up to 20% of office space. Smart working, home working, mobile working and hot desking can release another 30% of accommodation costs. A comprehensive solution is required to achieve the final vision and positive outcomes.