Project Planning
The role of partners will be reinforced as effective, representative community leaders and profitable new coalitions will be forged. Locally, strong, new relationships will emerge across many public services and a number of opportunities will be identified for further productive collaboration. In addition, there will be a need to positively affect behavioural change, paving the way towards unified and far simpler systems.
It is envisaged that a simple, customer focused and, increasingly, a self-service process - available across all customer access channels - would be evolved to provide rapid access to expert help and advice whenever needed and bringing together the disparate agencies currently providing these services. This will greatly improve the customer experience and enable earlier intervention to stop problems reaching crisis point. Key factors would include a shared vision and purpose and a single IT system used by all partners.
Such an improved, 'joined up' and more cost-effective system would share data more effectively, simplifying and speeding up the service for the customer and reducing the incidence of delays. Support services could then be more proactive and responsive and better deployed to help address 'root cause' problems and will enable a greater shift to individual and community self-reliance. Shared back office functions and collocation could greatly reduce administration costs.